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Frequently Asked Questions
ou can easily track your package directly on our website via the "Track My Order" page in the footer. Simply enter your order number and email address to see the latest updates from our KLYS logistics partners.
No. At KLYS, we believe your health data belongs to you. Once you purchase the ring, you have full access to all features and the dedicated app without any hidden monthly subscription fees.
Our KLYS logistics team processes your order within 24 to 48 hours. Since we work directly with international partners to ensure the best price, standard delivery usually takes 8 to 12 business days. You will receive a tracking number as soon as your package is dispatched by our team.
Yes, the KLYS ring is designed for daily life. It is water-resistant, meaning you can wear it while washing your hands, showering, or even during a light workout. However, we recommend avoiding prolonged exposure to high-pressure water or extreme temperatures (like saunas).
We want you to be fully satisfied with your experience. If the size doesn't fit or if you change your mind, you have 14 days after receiving your order to contact our representatives and request a return or exchange.